PostEx Helpline Number, Email and Support
Independent Directory Notice: postex-tracking.com is an independent tracking site (last checked: 2026-09-09). PostEx (Pvt.) Ltd. does not own, run or approve it. These are PostEx’s own contact details (source: postex.pk/contact-us). For general tracking questions, see our FAQ. For questions about this website, visit Contact.
PostEx Customer Care Contacts
For tracking help, holding a delivery or a problem with a rider, use these PostEx contacts:
Universal Access Number (UAN)
(042) 111 786 227
You can call from any mobile or landline network. We could not check the call centre’s opening hours.
Customer Support Email
support@postex.pk
Write to PostEx about tracking, address changes, proof of delivery or seller questions. Put your tracking number in the subject line. Sellers can also read our merchant account login guide or the Business Suite overview.
Where is PostEx based?
PostEx has its head office in Lahore and runs sorting hubs in big cities such as Lahore and Karachi. It delivers to more than 650 cities, tehsils and towns. We do not list street addresses or city phone numbers, because we could not check them. For help with a parcel, call the helpline or email PostEx support.
Should You Call PostEx or Track Online?
Tracking online is faster than waiting on the phone. But some problems are easier to fix by calling:
Use Online Tracking For:
- Seeing if the seller has booked or sent your parcel. See how to track a PostEx order.
- Following the parcel as it moves between hubs.
- Checking if the parcel is out for delivery today.
- Seeing when it was delivered. If nothing has changed for a while, read our guide on tracking not updating.
Call Customer Helpline For:
- A missed delivery: asking for another try before it goes to Return to Origin (RTO).
- Giving a street, house number or landmark for the rider.
- Resolving cash on delivery (COD) invoice payment discrepancies.
- Reporting a parcel marked delivered that you never got.
What to Have Ready Before You Call PostEx
Keep these details close, so the agent can find your parcel quickly:
How to Dial the PostEx Helpline
The PostEx helpline uses the Lahore code, so how you dial depends on your phone:
From a mobile phone
Dial the Lahore code and then the number: (042) 111 786 227.
From Fixed Landlines
Callers inside Lahore dial 111-786-227 . From a landline outside Lahore, dial 042-111-786-227.
Helpline Frequently Asked Questions
What is the PostEx helpline number?
The PostEx helpline (UAN) is (042) 111 786 227. It puts you through to the PostEx support team.
What is the PostEx support email?
Email support@postex.pk about tracking problems, proof of delivery or seller account questions.
When is PostEx customer service open?
We could not check PostEx’s call centre hours, so we do not list them. PostEx delivers Monday to Saturday, so calling on a working day is your best bet. Our tracker works at any time.
Can postex-tracking.com change my address or send my parcel somewhere else?
No. postex-tracking.com is an independent tracking site. We do not hold parcels or employ riders. To change your address, contact PostEx on (042) 111 786 227.
What should I have ready before I call PostEx?
Keep your tracking number (usually 11 to 14 digits), the phone number you gave at checkout, the shop’s name and your delivery address in front of you.
Got your PostEx tracking number?
See the latest scan before you call PostEx.