PostEx Instant COD Payout & Upfront Payment Guide

How PostEx upfront payment works

With cash on delivery, sellers often wait for their money while the parcel is on the road. PostEx offers early payment to eligible sellers: 50% of the parcel’s cash value is paid into the seller’s bank account on the next working day after pickup.

The other 50% is paid once the parcel is delivered. This matters because pickup and delivery happen at different times. Booking a parcel does not mean the full amount has been paid. Keep the tracking number, order value and pickup date together when checking a payment.

Only eligible sellers get this. Ask PostEx which terms apply to your account before you plan stock purchases around a payment.

What early part-payment means for a seller

Getting part of the money after pickup means a shop can use some of an order’s value before the parcel reaches the buyer. It means the seller does not have to wait for delivery before getting any money back.

But it is not the same as having the full sale in the bank. The other half is only paid after delivery, so keep clear records of what has been paid and what is still to come.

Keep a simple record for each order

For each parcel, write down the shop order number, the PostEx tracking number, the cash value, the pickup date and the two payments you expect. This is just good bookkeeping, and it makes it easy to match bank payments to parcels.

Payment timing and checking your bank

Start with what PostEx says: 50% the next working day after pickup, and the other 50% after delivery. Compare each payment with the value of the parcel it is for, not with a mix of other orders. If several parcels were collected together, a dated list makes this easier.

We could not confirm how bank processing, holidays, account status, fees or statements work. Ask PostEx for your current statement, the transfer reference and an explanation of any deductions under your agreement.

Never share your seller password or bank login with anyone who offers to check a payment for you. Use only PostEx’s official seller channels and support contacts.

Final payment and parcels not delivered

The second 50% is only paid after delivery. So a parcel that has not been delivered is not a finished sale. Tracking shows where the parcel is, but questions about payments should go to PostEx seller support.

We do not know how PostEx adjusts payments for returned or undelivered parcels, or how long that takes. Do not guess from the tracking page. Ask PostEx how returned or undelivered parcels are handled under your agreement, and keep the answer with your records.

Eligibility and merchant onboarding

PostEx says this is for eligible sellers, but has not published a list of documents or a single rule for approval. New sellers should ask PostEx which business, bank and shop details it needs. These can change, so asking PostEx directly is better than following an old checklist.

Before you agree to an early payment arrangement, ask for the current terms in writing, and ask how pickups, deliveries, cancellations and returns show up in your records.

When a COD payment does not match

If a payment does not match your records, collect the tracking number, order number, cash value, pickup date, delivery status and the bank entry. Then contact PostEx support on (042) 111 786 227 or support@postex.pk. Be specific: say which parcel it is and which part of the payment needs checking.

For the parcel side of the question, see the PostEx COD tracking guide. It explains the difference between tracking a parcel and asking about a seller payment.